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Area communication Topic personal data protection Risk(s) identified: (Topic : personal data protection) . lack of long-term strategy . imperfect organization and control of personal data processing Topic business continuity management Risk(s) identified: (Topic : business continuity management) . Low competition Topic large scale project Risk(s) identified: (Topic : large scale project) . Users resistance . Weak in-house team . Strategic management insufficiently IT-aware . Insufficient supervision . complexity of legal requirements . weak control on subcontracting Topic system maintenance Risk(s) identified: (Topic : system maintenance) . Users resistance . Weak in-house team . Strategic management insufficiently IT-aware . Insufficient supervision Topic measurement of project success Risk(s) identified: (Topic : measurement of project success) . companies' focus on profits . No action plan . Lack of rules agreed with companies . Unclear strategy Topic cyber-security Risk(s) identified: (Topic : cyber-security) . complexity of the main programme . lack of effective revision . unclear responsibility division . planning without some of key contributors . security measures not implemented . infrastructure not prepared Topic user-friendliness Risk(s) identified: (Topic : user-friendliness) . information of the services is missing from the websites . users are forced to re-enter data . lack of a clear management model . poor investment justification . user unfriendly system Topic web solution Risk(s) identified: (Topic : web solution) . information of the services is missing from the websites . users are forced to re-enter data Topic government IT agency Risk(s) identified: (Topic : government IT agency) . information of the services is missing from the websites . users are forced to re-enter data . Unclear strategy Topic application controls Risk(s) identified: (Topic : application controls) . Supplier's update policy . The service providers lack assertiveness . Good practices not shared . Quality not measured Topic cost estimation Risk(s) identified: (Topic : cost estimation) . lack of a clear management model . poor investment justification . user unfriendly system